Attn: UPEK

As I know the nice person(s) at UPEK like to take notice of things posted here, I thought I'd write about a couple of new problems I had with Protector Suite / my fingerprint reader under Windows 7.

1. A new error message appeared today; it was hiding under all other windows so it went unnoticed for a while:

First time I've seen that one, so not an often occurrence.

2. Sometimes after resuming from sleep, my fingerprint reader doesn't function (no feedback when swiping). If I try to restart the Windows Biometric Service, it times-out or something, though after a while things work again.

Perhaps the below message logged by Windows will help. There's also something for the Windows Biometric Service from when I tried to restart it, that's under Bucket ID 1376951512.

Windows Driver Foundation - User-mode Driver Framework Host Process

Driver host process timeout.

‎02/‎02/‎2010 8:40 AM

Report sent

The Windows User-Mode Driver Framework detected that a driver host-process did not complete a critical operation within the allowed timeout period.
This report contains information about the process and the drivers running within and will be used to improve the quality of these drivers.

Problem signature
Problem Event Name: WUDFHostProblem
EventClass: HostProblem
Problem: HostTimeout
DetectedBy: 2
UMDFVersion: 6.1.7600.16385. (win7rtm.090713-1255)
ExitCode: 103
Operation: 0
Message: 6
Status: ffffffff
HardwareId: USB\VID
OS Version: 6.1.7600.
Locale ID: 2057

Extra information about the problem
Bucket ID: 4
That's with driver version, the latest version available for download at time of writing.